Customer service

Call or write about an order, a return or your knife. If it is about sharpening or a repair, send a photo of the knife.

The shop at Teknostallen, Professor Brochs gate 8A, Trondheim
Mon to Fri 9 to 17, Sat 10 to 16

Common questions

What we are asked about most. The rest is under frequently asked questions.

Where is my parcel?

The tracking link comes by email when the parcel is sent, and Posten takes 1–3 working days. See Delivery.

Can I return something?

Yes. Items from the online shop have a 14-day right of cancellation, and 30-day returns when they are unused. See 30-day returns.

How do I get my knife sharpened?

Drop it off at the shop at Teknostallen and pick it up sharp. Or send it with sharpening by post, 3–5 working days from when we receive the knives.

Do you have agreements for restaurants?

Yes. Regular sharpening, invoicing and priority in the queue. See For businesses.